Gus

Official WhatsApp Solution Providers

Unify your customer service

unify customer service on all your channels through a single platform

COMPANIES THAT WORK WITH GUS

Do you have issues attending to your customers?

Long response times
or unanswered messages

When your business grows, so do your customer numbers.
Not answering your messages means losing sales and annoying customers.

Multiple and
simultaneous channels

Being on multiple platforms means crossed-conversations, fragmented information and lack of context.

Hybridise automated flows
and human customer service

Forwarding automated conversations to human agents in a seamless and contextualised way is a challenge that's often solved by complex processes.

Attend to your customers' favourite channels from a central platform

Centralise
your queries

Reduce service times
and improve agent
productivity.

Omnichannel

Access histories and resolve
queries at the first point of
contact.

Automate
workflows

Distribute queries
or tickets to different agents
automatically.
agentes.

Gus Desk is FLUX's native customer service platform

Real-time
metrics

See the big picture of each operation and group the metrics according to your needs.

Whatsapp
IVR Deflection

With our IVR, you can switch from the phone to asynchronous communication on WhatsApp, automate responses, or refer them to an agent.

The perfect hybrid

Route to human agents seamlessly and with the necessary context after an automated conversation.

A practical and effective tool
for practical and effective customer service

Intuitive interface, no additional modules

All functionalities included

Specialised in WhatsApp

Frictionless integration with FLUX

Real-time analytics

Third party app integration

Improve your customer service from day one

Improve
your customer
experience

Increase
IT agent productivity

Reduce costs
and increase conversions

COMPANIES THAT WORK WITH GUS