Gus

Looking for answers to your questions?

Keep scrolling ;)

About Pricing

This is the total number of end-users participating in any number of messages or events sent or received within the channels offered by Gus within a month.

WhatsApp Business API notifications or HSMs are a paid WhatsApp product and consist of sending messages to new numbers after 24 hours of inactivity from users. Messages sent in response to user-initiated conversations or within the 24-hour window are free with Gus.

Yes. To send notifications, each template is reviewed individually by WhatsApp.

If more than 25,000 HSMs are sent, the price drops to $0.6 MXN (Mexico), €0.36 (Spain) and $0.05 USD (Rest of Latin America.)

With the Pro package, 2 Intercom licences per client are included. In the Starter package, you need to pay for the licences you want separately.

We make Gus's Bot Design and Bot Production team available to the client. Each of these Bots includes the automation of 5 FAQs and an API Call integration.

    Additional FAQs: €175 EUR, $3,500 MXN or $175 USD
    API Call additional query flow: €1,500 EUR, $30,000 MXN or $1,500 USD.
    API Call additional webview sales flow: €1,500 EUR, $30,000 MXN or $1,500 USD.
    Additional metrics: €175 EUR, $3,500 MXN or $175 USD.
    Additional Intercom licence: €50 EUR, $1000 MXN or $50 USD.
    The price and currency depend on the country from which you contract Gus services.

The hours and channels vary depending on the package you hire. With the Essential package, the service hours are weekdays from 9am to 7pm ET and the service channel is via email. With the Standard package, service hours are weekdays from 9am to 7pm ET and service channels are via email and chat. With the Premium package, service hours are weekdays from 6am to 10pm ET and service channels are via email and chat. With the Personalised package, service hours are weekdays from 6am to 10pm ET and service channels are via email and chat.

It's easy to change package. All you have to do is notify Gus's team of the change and you'll be able to receive the benefits for the package you pay for when you make the monthly payment for the new package.

About the platform

You can log in with your Gmail, Facebook, or Microsoft account, or with an SSO that Gus's team can provide for you if you can't log in with your business email or don't have an account with the above channels.

Today, you can connect your Gus platform account to Facebook Messenger, WhatsApp, Instagram, Twitter Direct Message, Web Livechat, Third Party APIs, LivePerson, Zendesk Chat, Microsoft Teams, Intercom, Alexa, and Google Assistant. These are the channels you can connect with so far, although we're already working on connecting with more in the future.

Today, you can connect your Flux account to the following service platforms: Intercom, Vocalcom, Zendesk, SalesForce, Genesys, and Kustomer. However, at Gus we're always working to integrate new products.

You cannot verify a number that is not yours. You can use a mobile phone number or a landline. The phone number you want to verify must be enabled to receive calls or SMS messages. You should disable any call blocking options or apps as well as task killers on your phone. If you want to verify a mobile phone number, you must have an internet connection via mobile data or Wi-Fi. If you're outside your coverage area or the signal is weak, you may have problems with verification. Try opening https://www.whatsapp.com/business/ on your phone's internet browser to check if you have a connection. If you want to verify a landline phone number, tap ‘Call me' to request a phone call and receive the verification code.

WhatsApp states that “In order to initiate a WhatsApp message to a person, you must first receive opt-in permission confirming that they wish to receive future messages from you on WhatsApp. The opt-in must (a) clearly state that the person is opting in to receive messages from you over WhatsApp and (b) clearly state your business' name.” You are solely responsible for determining the method of opt-in, that you have obtained opt-in in a manner that complies with laws applicable to your communications, and that you have otherwise provided notices and obtained permissions that are required under applicable law. If you're interested in finding out how to create an opt-in to obtain the information and consent of your contacts, have a look here.

You may only initiate conversations using an approved Message Template (as defined in the WhatsApp documentation,) which is subject to applicable pricing. Any Message Template must comply with our terms and these policies, and only be used for its designated purpose. WhatsApp has the right to review, approve and reject any Message Template at any time. If a person starts a chat with you, you can continue the conversation on WhatsApp up to 24 hours after the last message this person sent you (the “24-hour customer service window”) free of charge. Outside the 24-hour customer service window, you may only send messages via approved Message Templates, for WhatsApp will charge an applicable rate. You may use automation when responding during the 24-hour window, but it must also have prompt, clear, and direct escalation paths available.v These escalation paths include: In-Chat Human Agent transfer Phone number Email Web support (on the business website) In-store tore visits (for example, retail stores, bank branches) Support form

Within the Flux platform, you'll find a section for sending mass message templates. You only need a WhatsApp-approved template and an Excel file with the WhatsApp numbers that will receive your message. We also have an API so you can automate sending messages.

By becoming a Gus customer, you will automatically gain access to Kibana, our metrics visualisation platform. The Gus support team will give you access to the platform and there you'll be able to see metrics of your bot's performance, including: the number of queries your bot has received, the type of queries your bot has received, the times your bot had its highest number of interactions, user ratings for your bot, the number of messages your bot didn't understand, plus many more metrics ... If you wish, you can pay extra for more advanced and detailed reporting, where you can measure user behaviour on your bot and even customer engagement at the chat level. Similarly, if you wish, you can choose to use your own metrics platform and Gus will provide you with the data. If you have any questions, you can contact the Gus Support team.

About information privacy and security

Gus focuses on privacy by design, implementing processes, controls and procedures to protect the personal data used during the chatbot conversation and providing means for users to exercise their rights under applicable law (e.g. GDPR). At Gus, we take your privacy and that of your customers very seriously.

Rest assured, Gus is not selling any of your data! We don't behave or work that way. You can consult our Code of Ethics and Conduct at https://gus.chat/codigo-de-etica-y-conducta/ ... we prefer to build chatbots and support you to achieve your business objectives. Our Privacy Notice details what Gus does with your data. You can consult this Notice at https://gus.chat/politicas-de-privacidad/

This section details how you can use Gus services to facilitate compliance with privacy laws, including but not limited to the European GDPR privacy regulation. Retention: Certain privacy laws may require that you only retain the personal data your chatbot collects for the period necessary to achieve the purpose for which the data was collected. Gus only retains personal data for the period you indicate. If such period is not stated, Gus will retain personal data for a period of nine months, after which the personal data is deleted. Specific consent: Certain privacy laws require that whenever a data subject, for example, your customer or your website visitor, is about to submit their personal information, the data controller, for example, your company, has to ensure that the data subject has provided consent. The GDPR states that such consent must be freely given, specific, informed and unambiguous, and controllers must use clear and plain legal language that is “clearly distinguishable from other matters.” In addition, the GDPR requires the data subject to indicate agreement by a clear affirmative statement or action. Your customer cannot be forced to consent or be unaware that they are consenting to the processing of their personal data. They must also know exactly what they are consenting to and must be informed in advance of their right to withdraw that consent. Obtaining consent requires a positive indication of agreement; it cannot be inferred from silence or previously checked boxes. Gus's chatbot can provide the function to obtain consent and, if required by the data subject, Gus has procedures in place to withdraw such consent. With Gus, you can ensure the chatbot clearly and specifically asks for consent to use the information it collects. Records: The consent granted by the data subject in the Gus chatbot is recorded so that you can obtain and show said consent to the requesting authority if audited. Data subject rights: Gus has procedures in place for data subjects to exercise their rights, e.g. the right to be forgotten, data portability, etc., as set out in the GDPR. The data subject's request will be dealt with within the timescales set out in the GDPR or applicable law. Disclaimer: This website is not intended to provide legal advice. You should not rely on this website for legal advice, or as a recommendation as to any particular legal understanding. Our goal is to provide background information to help you understand how Gus addresses some important legal points. This information is not the same as legal advice in which a lawyer applies the law to your particular circumstance. Therefore, we suggest you consult a lawyer for help in interpreting this information, including its accuracy. Information security: Protecting the information of our customers, suppliers, visitors and employees is Gus' number 1 priority. To learn about our approach, you can consult our Information Security Policy at https://gus.chat/politica-de-seguridad-de-la-informacion/

Information security

By default, the information processed, transmitted and stored by the chatbot is encrypted. This is because, at Gus, we build our chatbots in line with the principle of “security by design.” In other words, from the initial conception of the chatbot to its production, we identify and implement the security requirements to protect the information.

We have tried and tested plans to respond to such situations. Weeks before the pandemic was declared in Mexico, we at Gus were already working from home. Our response was transparent with our customers, with no disruption. We have information security rules and procedures to work from home (home office, work from home) protecting the information entrusted to us.

All our clients have audited and assessed the security of the information we provide. We have been audited based on ISO 27001, SOC2, GIS, and NIST, among others. In addition, we also carry out internal audits and vulnerability analysis of our processes and technology.

We have plans and procedures in place to resolve security incidents, should they occur, always in compliance with the Service Level Agreements (SLAs) established with our customers.

No. We do not have any legal or contractual claims for compromising our customers' information. Your data is our security priority.

Oh! Didn't find what you were looking for?

Get in contact with us

Contact us